Enterprise Services Planning

David J. Anderson, 14.-18. Nov 2016
Vienna, Austria

World-Premiere! The brand-new 2017 Curriculum for Enterprise-level Kanban, already now!

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Delivery of strategic goals depends on fast coordination across your enterprise.

Combining visibility, focus, and data-driven decisions, Enterprise Services Planning is a complete management system that takes business agility to another level.

  • Business Agility across the Organization  
  • Kanban on Enterprise Scale
  • Effective Decision-making for Projects
  • Modern Portfolio Management

5 days management training built into 5 modules. Bookable as a whole (with price advantage) and also as individual modules.

Suggested Combinations
  • Modules 1 & 2
  • Modules 2, 3 & 4
  • Modules 2 & 3
  • Modules 4 & 5

Advanced Guidance for Informed Decisions >

KPI's that Count >

Every Day Risk Management >

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Currently we don't have any dates available for this event. Please contact us, if you are interested in an inhouse format, in future events or alternatives.

Enterprise Services Planning (ESP)

David J. Anderson on the new Management Method for running 21st Century Businesses.

Delivery of strategic goals depends on fast coordination across your enterprise.

Combining visibility, focus, and data-driven decisions, Enterprise Services Planning is a complete management system that takes business agility to another level.
Select the 1-day classes that are right for you or take the entire series over 5 days

Full of deep guidance, directly applicable concepts and many case studies from various industries for shaping Business Agility across whole enterprises.


In collaboration with David J Anderson School of Management

  • Location: Radisson Blu Style Hotel, Herrengasse 12, 1010 Vienna, Austria
  • Schedule: 09:00 - 17:00
  • Training language: English

The only ESP class with David J. Anderson in Europe scheduled for the remainder of this year! Unique opportunity for leveling up your Kanban knowledge to the next generation of enterprise-wide Kanban systems - a path to business agility.

ESP 1: Strategic Planning

Fitness for Purpose, Organizational Risk & Alignment

Learning Outcomes

  • How to plan and hold effective strategic planning meetings
  • How to select and deselect market segments
  • How to recognize the fragility of a strategy
  • Defining KPIs that are directly relevant to success in markets
  • Using Fitness For Purpose Surveys and Fitness Box Score to direct market segmentation and KPI definition
  • Avoiding overreaching - understanding service delivery capabilities and how they relate to market needs and expectations

Who Should attend?

Recommended for executives, consultants, and senior managers to do optimal strategic planning

Recommended Combinations

Combine with module 2 (Business Risk focus)

ESP 2: Product & Portfolio Management I

Cost of Delay & Business Risk Assessment

Learning Outcomes

  • Understanding risk measures: Nominal; Ordinal; Interval; and Ratio
  • How to visualize multi-dimensional risks
  • Understanding actual cost of delivery delay versus probable cost of a starting delay
  • Apply a Cost of Delay pattern library with policy guidance
  • Understanding how to define and measure urgency
  • Understanding how to select a class of service based on urgency
  • How to map decaying value and urgency to a Critical vs Urgent matrix (Covey Chart)

Who Should attend?

Recommended for managers at all levels in order to create optimal coordination throughout an organization

Recommended Combinations

Combine with module 1 (Business Risk focus)
Combine with module 3 (Portfolio focus)
Combine with modules 3 & 4 (Planning focus)

ESP 3: Product & Portfolio Management II

Shaping Demand & Hedging Risk

Learning Outcomes

  • Understand how to create a demand shaping threshold plus triage protocol to simplify planning
  • How to design a Portfolio Kanban board and pick up to 4 business, delivery or governance risks to visualize
  • Understand how to use Real Options thinking
  • Understand commitment and how an option converts into a commitment to deliver. How to align commitment points
  • Know where to place a commitment point in the workflow in order to best manage risk and expectations while minimizing waste
  • Understand why it makes sense to align organizational boundaries with commitment points

Who Should attend?

  • Recommended for product managers, directors, consultantws and anyone who works with scheduling and portfolio planning
  • Ideal for those who have previously attended the Kanban Coaching Masterclass or a Risk Assessment workshop with David J. Anderson

Recommended Combinations

Combine with module 2 (Portfolio focus)
Combine with modules 2 & 4 (Planning focus)

ESP 4: Project Planning and Forecasting

Project Planning & Forecasting

Learning Outcomes

  • How to use simple but effective means to forecast project outcomes
  • Using data to manage delivery risk and make promises you can keep
  • Understanding the risks and uncertainties in project planning and why scope creep is the biggest risk
  • Understanding how to recognize stable system conditions and when simulation is appropriate
  • How to feel comfortable working with historical data sets
  • Understanding why “Black Swan” problems do not occur in project management and the benefits this brings

Who Should attend?

  • Recommended for Service Delivery Managers, project managers, department heads, coaches, consultants, and anyone who tracks performance or schedules
  • Intended for people who use Kanban within a relatively traditionally portfolio management organization

Recommended Combinations

Combine with modules 2 & 3 (Planning focus)
Combine with module 5 (Enterprise focus)

ESP 5: Scaling & Managing Dependencies

Scaling & Managing Dependencies

Learning Outcomes

  • “All the proposed work is required!” Demand isn’t as irrefutable as you might believe. Learn what to do when faced with it
  • See the system of systems as a whole and the benefits of optimizing the network rather than the local workflows
  • Recognizing the 11 specific practices in Enterprise Services Planning that help identify and manage dependencies
  • Understanding the value and usefulness of a dynamic reservation system
  • Understanding when to book capacity and which class of service to use given the risk profile of dependent demand
  • Understand the Kanban Cadences for enterprise alignment

Who Should attend?

Recommended for Service Delivery Managers, project managers, department heads, coaches, consultants, and anyone who coordinates planning and delivery

Recommended Combinations

Combine with module 4 (Enterprise focus)

Enterprise Services Planning Program (ESP)

The Enterprise Services Planning (ESP) management training program uses Kanban and a full range of complementary techniques to foster a more predictable and fit-for-purpose organization.

Modern businesses consist of ecosystems of interdependent services
Enterprise Services Planning is a complete management system that uses the techniques verified by the Lean Kanban community to achieve greater coordination and alignment across multiple departments, remote offices, and internal and external customers. It enables agility without loss of management control.

Master the highly challenging environment of Professional Services work by learning:
• how to decide about and select work items,
• when to schedule them,
• in which order to sequence them,
• when there is capacity to take on more work,
• how to manage dependencies,
• how to plan, track, and evaluate results
• how and when to improve

The ESP program consists of five standalone modules which can be consumed as individual 1-day classes or bundled to suit individual needs.

David-AndersonDavid Anderson is a thought leader in managing effective teams. He leads a consulting, training and publishing and event planning business dedicated to developing, promoting and implementing sustainable evolutionary approaches for management of knowledge workers. He has 30+ years experience in the high technology industry starting with computer games in the early 1980’s. He has led software teams delivering superior productivity and quality using innovative agile methods at large companies such as Sprint and Motorola. David is the pioneer of the Kanban Method, an approach to evolutionary to improvement, and Enterprise Services Planning, a system of management for modern businesses operating in complex environments.

David is the author of three books, Kanban – Successful Evolutionary Change for your Technology Business; Lessons in Agile Management: On the Road to Kanban, and Agile Management for Software Engineering – Applying the Theory of Constraints for Business Results.

Management 3.0 in Wien - Mike LeberMike Leber works as a Management Consultant, Lean & Agile as well as business coach with Agile Experts e.U. Having more than 25 years experience as a manager, IT consultant and coach with large international groups as well as with smaller teams and mature startups, Mike is well prepared to enrich his classes with hands-on advise and rich learning stories. Mike is an Accredited Kanban Trainer (AKT) of LeanKanban University and also a Scrum Trainer, Management 3.0 and Lean Change Facilitator. Mikes passion is with topics such as leadership, innovation, design thinking and new ways for change management and the growth of highly adaptive "Learning Organizations". His experience applying Lean and Agile with large IT and industrial organizations since many years feeds a deep learning experience. This is extended with a growing record from work with creative agencies, non-IT departments and diverse industries. In addition Mike is a recognized speaker at international conferences on Lean & Agile.

We support our customers with Enterprise Kanban for achieving business agility. Get in touch for a first briefing, how this can help your organization too.

You want to organize an Enterprise Services Class inhouse? Please contact us and we will talk with you about an individual event design. Note: ESP worldwide is currently only offered via David J Anderson School of Management.

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